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Customer Service:
Here at Lather-n-Lights, customer service is out top priority! If at any time you have a question or concern, please contact us.
Lather-n-Lights is committed to providing YOU the customer with reliable information about each and every product we sell. Whether it's burn time, suggested area of use or candle size, Lather-n-Lights wants to help you the Customer with every aspect of your shopping experience.
Return Policy:
All products purchased from Lather-n-Lights.com carry a 100% money back guarantee. If for any reason you are not satisfied with your purchase, you may return it within 15 days of date of purchase for an exchange or a full refund of the product purchase price.
If the return is the result of an error on the part of Lather-n-Lights, your shipping costs will be refunded as well. First call (607) 648-2112 and inform us of the circumstance for the return; then please enclose the original packing slip with the product to be returned. Package the box securely and send it to:
Lather-n-Lights Returns
PO Box 431 - 20 Canal St.
Port Crane, NY. 13833
Shipping:
Lather-n-Lights utilizes the US Postal Service as our primary shipper, and UPS as a secondary. All orders are normally shipped within 2 days after your is placed with us.
Security:
Lather-n-Lights belief is to provide a safe and secure shopping experience for all of our customers. We want you the customer to feel comfortable that the personal information you provide will be kept safe and secure throughout your shopping experience.
Lather-n-Lights will NOT sell or release your email address to any other parties.
Credit Card Information:
Lather-n-Lights does NOT store any credit card numbers after a transaction has been completed. Therefore, there is NO incentive for hackers to attempt to access credit card numbers through Lather-n-Lights. We will NEVER send your private information such as your credit card number via email.
Privacy Information:
Lather-n-Lights will NEVER sell or give away any email address or personal information to any company. We ask for your Email address and Phone number so that we may contact you if needed regarding your order.
Thank You
William & Lynda Jakaitis
Lather-n-Lights
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